Welcome to Medicino Care. We value your privacy and strive to protect your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our app to book doctor and lab appointments, order medicine online, and book clinic consultations.
1. Information We Collect
Personal Information
When you register or use our services, we may collect the following personal information:
- Name
- Contact details (phone number, email address)
- Date of birth
- Gender
- Address
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our services
- Process your bookings and orders
- Communicate with you about your appointments, orders, and consultations
- Personalize your experience
3. Sharing Your Information
We may share your information with:
- Healthcare providers (doctors, clinics, labs) to facilitate appointments and consultations
- Pharmacies for medicine orders
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is completely secure.
5. Your Rights
You have the right to:
- Access and update your personal information
- Request the deletion of your personal data
- Withdraw consent for data processing
- Object to the processing of your data
- Request data portability
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. Your continued use of the app after any changes indicates your acceptance of the updated policy.
7. Data Retention
We retain your personal information only for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with applicable laws, resolve disputes, and enforce our agreements.
Account Information: Retained while your account remains active. If you delete your account or request deletion, your account credentials and identifying contact details (such as name linked to login, email, and mobile number) are deactivated and anonymized promptly. Deleted accounts cannot be used to sign in again.
Medical and Healthcare Records: Consultation history, appointment records, prescriptions, lab bookings, and related healthcare information may be retained for the period required under applicable healthcare, clinical, and legal obligations in India, even after account deletion, so that healthcare providers and Medicino can meet regulatory, continuity-of-care, dispute, and audit requirements.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Email: brightideainfotech@gmail.com
Bright Idea Infotech
Call us: +91-9496804012
By using Medicino Care, you agree to the terms of this Privacy Policy. Thank you for trusting us with your personal information.